FAQ's

1. Orders & Payments

Q1: What payment methods do you accept?

We support a wide range of secure payment options to make your shopping smooth and convenient. You can pay using major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted and processed through trusted gateways to protect your information from unauthorized access.

Q2: Can I modify or cancel my order after placing it?

Because we begin processing orders quickly to ensure fast delivery, modifications or cancellations are only possible within ten minutes. This includes changing shipping address only.
If the order has already moved to processing or has shipped, we can no longer make changes, but you may still return the item once delivered following our return policy.

Q3: What should I do if my payment is declined?

A payment may fail due to:

  • Incorrect card information (CVV, zip code, expiration date)
  • Bank authorization issues
  • Temporary blocks from your bank
  • Insufficient funds
  • Trying to use an unsupported card or prepaid card

If this happens, double-check your details or try another payment method. You can also contact your bank to approve the transaction.

Q4: How do I know my order was placed successfully?

Once your payment is completed, you will receive an order confirmation email containing:

  • Your order number
  • List of purchased items
  • Billing & shipping details
  • Estimated processing timeline

If you don’t receive this email within 10 minutes, check your spam folder or contact us.

2. Shipping & Delivery

Q5: Which areas do you ship to?

We ship throughout the United States, covering all 50 states including Hawaii and Alaska. We also deliver to PO boxes and APO/FPO military addresses unless restricted by carriers.

Q6: What are your shipping options and delivery times?

We currently offer the following:

  • Standard Shipping (5–10 business days) – Most affordable option
  • Expedited/Express Shipping (1–3 business days) – Faster delivery for urgent orders (depends on availability)

Shipping times may vary during high-volume periods like holidays or sales.

Q7: How can I track my order status?

After your order ships, we’ll send you a tracking link via email or SMS. You can click the link anytime to view live updates such as:

  • Shipping carrier pickup
  • In-transit checkpoints
  • Out-for-delivery status
  • Delivery confirmation

Tracking may take up to 24–48 hours to show the first update.

Q8: What if my package is delayed or lost?

If your order shows delayed or stuck at a checkpoint, we recommend waiting 48 hours for updates.
If your package is lost, marked as delivered but not received, or missing, please contact our support team. We will coordinate with the courier to resolve the issue and provide a replacement if confirmed missing.

Q9: Do you offer international shipping?

Currently, our USA store ships only within the United States. International shipping may be introduced soon as we expand.

3. Returns, Refunds & Exchanges

Q10: What is your return policy?

We accept returns within 14 days from the delivery date for items that meet the following conditions:

  • Unused, unworn, unwashed
  • Free from stains, perfume, or wear signs
  • With all original tags and packaging
  • Not a clearance or final-sale item

Items that do not meet these conditions may not be eligible for return.

Q11: How do I start a return?

To begin a return request:

  1. Contact us with your order number and item name
  2. We will send you the return instructions and shipping address
  3. Pack the item securely and attach your return label
  4. Ship it back to us for inspection

Once received, the refund or exchange will be processed.

Q12: Do you offer free return shipping?

Return shipping is paid by the customer unless:

  • The item arrived damaged
  • You received the wrong item
  • There was a manufacturer defect

In such cases, we provide a prepaid return label.

Q13: How long does it take to receive my refund?

After your returned item reaches our facility, we inspect it within 3-5 business days. Refunds are issued within 7-14 business days after inspection, depending on your payment method and bank processing times.

Refunds are credited back to the original payment method.

Q14: Can I exchange my item?

Yes, exchanges are allowed for:

  • Size changes
  • Color changes
  • Replacing an item with the same value

If the requested size or color is unavailable, we offer:

  • Store credit
  • Or a full refund (following return conditions)

4. Products, Sizing & Materials

Q15: How do I choose the correct size?

Each product page includes a detailed size chart with measurements (Bust, Waist, Hips, Length). We recommend:

  • Comparing these measurements to your body
  • Using the “Size Guide” popup for guidance
  • Choosing the larger size if you are between two sizes

If you need personalized help, contact us for recommendations.

Q16: Are the product photos accurate to real items?

We use professional photography to capture the true color and texture of each item. However, slight variations in color may occur due to:

  • Lighting conditions
  • Screen brightness and displays
  • Fabric nature or texture differences

We ensure the closest possible representation.

Q17: Do you restock sold-out items?

Many of our best-selling pieces are restocked based on demand.
You can click “Notify me when available” on any sold-out product page to receive restock updates instantly.

Q18: Are your products true-to-size?

Most of our items follow a standard US sizing chart. However, fit can vary depending on design or fabric. Each product includes fit notes like:

  • True to size
  • Relaxed fit
  • Slim fit
  • Stretchy / Non-stretchy

These notes help you choose more accurately.

5. Discounts, Gift Cards & Promotions

Q19: Do you offer promo codes or discounts?

Yes! We regularly run promotions such as:

  • Seasonal and holiday sales
  • New subscriber discounts
  • First-order codes
  • Flash deals
  • Bundle offers

Join our newsletter to receive exclusive offers.

Q20: Can I use multiple discount codes at once?

Only one discount code can be applied per order, including free shipping codes and percentage-off deals.

Q21: Do you sell gift cards?

Yes, we offer digital gift cards in various denominations. They are delivered instantly via email and can be used on all products.

6. Customer Accounts & Support

Q22: Do I need to create an account to shop?

No, you can checkout as a guest.
However, creating an account gives you benefits such as:

  • Faster checkout
  • Order tracking
  • Wishlist saving
  • Access to special offers
  • Easy return requests

Q23: How do I contact customer support?

You can reach us anytime through:

  • Email: support@azunboutique.com
  • Contact form: available on our website

We typically respond within 24 hours during business days.

Q24: What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or different from what you ordered, contact us within 5 days with photos & video evidence by using compressed email attachments.
We will quickly arrange a:

  • Replacement
  • Exchange
  • Or full refund

Shipping costs will be covered by us.

7. Additional Questions

Q25: Do you offer gift wrapping?

At the moment we do not provide such offerings.

Q26: What if I entered the wrong shipping address?

If you entered the wrong address, contact us immediately.
If the order hasn’t shipped yet, we can update it.
Once shipped, we cannot redirect packages, and you may need to reorder.

Q27: Do you charge sales tax?

Sales tax is applied based on state laws.
Your tax amount will be shown at checkout before payment.

Q28: Do you offer wholesale or bulk orders?

We do not offer wholesale orders.